Help Center
Welcome to MindKind
We’re here to make it easy for you to understand how MindKind works before you book your first session. Whether you’re wondering how booking works, what to expect, or whether MindKind is the right fit for you, you’ll find the answers here.
About MindKind
MindKind is an online platform that connects Indian expats across Europe with qualified India-based wellness counsellors who understand the unique cultural experiences of living abroad. Our mission is to make culturally familiar emotional support more accessible—wherever life takes you.
Our Counsellors
Our counsellors are experienced professionals based in India with relevant qualifications and experience in supporting emotional wellbeing. Each counsellor goes through a screening process before joining MindKind.
Booking & Sessions
Simply browse our counsellor profiles, choose a suitable time, complete your booking, and you’ll receive a confirmation email with your session details.
Before Your First Session
We recommend: • Finding a quiet, private space • Testing your internet connection • Checking your camera and microphone • Joining a few minutes early • Bringing a notebook or water if you’d like
Pricing & Payments
The charge per session is €59 inclusive of VAT.
Cancellation & Refunds
Yes. You can cancel or reschedule a session up to 24 hours before the start time at no charge. Cancellations or changes made less than 24 hours before the scheduled start time are non-refundable.
Privacy & Confidentiality
Yes. Information shared during your sessions is treated confidentially, except where disclosure is required by law or where there are serious safety concerns.
Technical Support
• A stable internet connection • A computer, tablet, or smartphone • A working camera and microphone • A quiet place where you feel comfortable talking
MindKind can help with
MindKind does not provide
What if I need a different type of support?
If your needs fall outside the scope of MindKind’s wellbeing counselling services, your counsellor may recommend that you seek support from an appropriate healthcare professional.
Emergencies
MindKind is not an emergency or crisis service. If you believe you or someone else is in immediate danger, please contact your local emergency services immediately. If you are experiencing a mental health crisis, please contact your local healthcare provider or emergency services in your country.