Frequently Asked Questions
Everything you need to know about MindKind, our counsellors, and how sessions work.
MindKind connects Indian expats across Europe with qualified India-based wellness counsellors who understand the unique challenges of living abroad.
No. MindKind provides wellbeing counselling, not medical or psychological healthcare. Our sessions focus on everyday emotional wellbeing, personal growth, and life's challenges.
Every counsellor is carefully screened before joining MindKind and has relevant qualifications and professional experience in supporting emotional wellbeing.
You can discuss stress, burnout, homesickness, relationships, loneliness, work pressure, cultural adjustment, family concerns, confidence, and other everyday life challenges.
The charge per session is €59 inclusive of VAT.
A Vibe Check is a 15-minute introductory video call for €7 that lets you meet a counsellor before committing to a full session. It's a casual, no-pressure way to see if the counsellor feels like the right fit for you. It is not a counselling session.
You can view all the counsellors on the platform. When you click on their profile, it will show you their availability. You can select the date and time that works for you and book a session.
You can cancel or reschedule a session up to 24 hours before the start time at no charge. Cancellations or changes made less than 24 hours before the scheduled start time are non-refundable. Please note that Vibe Check bookings are non-refundable.
Each online session lasts approximately 50 minutes.
Yes. Your privacy is important to us. Information shared during your sessions is treated confidentially, except where disclosure is required by law or where there are serious safety concerns.
Yes. MindKind is designed for Indian expats living across Europe.
No. MindKind is not an emergency or crisis service. If you believe you or someone else is in immediate danger, please contact your local emergency services immediately.
Pricing FAQs
Different prices do not mean different levels of quality.
MindKind counsellors can choose from a range of session prices. This allows us to offer support across different budgets while giving counsellors flexibility in setting their fee.
No. Price is not a ranking of counsellor quality. Every counsellor on MindKind goes through our selection and onboarding process. A €59 counsellor is not necessarily a better fit for you than a €49 counsellor.
Depending on the counsellor you choose, a full session may cost €49 or €59.
Yes. The price you see is the price you pay and includes 21% VAT. There are no additional MindKind fees added at checkout.
We want wellbeing support to be accessible to more people. Different people have different circumstances and budgets, so offering a wider range of prices gives clients more choice without compromising how we select counsellors.
No. The price does not determine the level of care you receive. Counsellors may have different backgrounds, experience and approaches, but pricing itself should not be interpreted as an indication of quality.
Choose based on the counsellor's experience, areas of focus, languages, approach and, most importantly, who feels right for you. Price can simply be another factor in your decision.
You can book a 15-minute Vibe Check to have a short introductory conversation with a counsellor before committing to a full session. If you subsequently book a full session, the Vibe Check amount is refunded.
Yes. Counsellors may choose to update their session price in the future. You'll always be able to see the current price before you book and pay.